Description
Shipping Policy
We aim to deliver your orders quickly, safely, and efficiently. Please review our shipping policy below for details.
1. Order Processing Time
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All orders are processed within 1–2 business days after receiving your confirmation and payment.
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Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Duration
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Local Deliveries: Estimated delivery time is 3–5 business days.
Please note that delivery times may vary due to weather conditions, public holidays, or customs delays.
3. Delivery Issues
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We are not responsible for shipping delays caused by courier services.
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In case of wrong address entry or unclaimed packages, additional shipping fees may apply for reshipment.
4. Damaged or Missing Items
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If you receive a damaged package or missing item, please contact us within 24–48 hours of delivery with photo evidence.
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We will investigate and arrange a replacement or refund i
Return & Exchange Policy
We want you to love your purchase, but if for any reason you are not completely satisfied, we’re here to help.
Returns Eligibility
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You can request a return within 7 days of receiving your order.
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Items must be unused, unwashed, and in their original packaging with all tags attached.
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Returns will not be accepted for items that show signs of use, damage, or alteration.
Non-Returnable Items
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Sale or discounted items
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Signs of use, Damage, or Alteration
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Customized or made-to-order products
How to Initiate a Return
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Contact us through our website with your order number.
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Our team will guide you through the return process and provide a return address.
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Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Refunds
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Once we receive and inspect your returned item, we will notify you about the status of your refund.
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If approved, your refund will be processed within 5–7 business days to your original payment method.
Exchanges
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We only replace items if they are defective, damaged, or if you received the wrong item.
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For exchanges, contact us within 48 hours of delivery.